Students will begin Packet Tracer Capstone located on the VM after completing ALL labs leading up to the Capstone 2

INSTRUCTIONS TO CANDIDATES

ANSWER ALL QUESTIONS

Directions: Students will begin Packet Tracer Capstone located on the VM after completing ALL labs leading up to the Capstone 2. This Capstone is a broken WAN and LAN configuration.

Note To student: Read the Capstone in its entirety prior to commencing the network solution.

Objective: Upon completion of this Capstone, the student will have demonstrated a novice understanding of network architecture by troubleshooting various outages within all sites in order to reestablish connectivity between every device on each network via the Wide Area Networks (WAN).

Your goal: Solve the Five problems with this configuration and report what you did to solve these problems.

Three sites: Hawaii, Maryland, Texas

Each site contains the configuration as follows: Each Site Contains:

Device Quantity

Router (Gateway) 1

Network Switch 1

DNS Server 1

DHCP Server 1

Network Printer 1

Workstations 5

Laptops 5

 

LAN IP Configuration for all Sites

Network Device IP address

Default Gateway Router x.x.x.1

DNS Server x.x.x.5

DHCP Server x.x.x.10

Printer x.x.x.15-16

DHCP IP address scope .20 -.254

 

LAN Network ID Configuration

Site Network ID Subnet Mask

Maryland 193.1.1.0 255.255.255.0

Hawaii 193.1.2.0 255.255.255.0

Texas 193.1.3.0 255.255.255.0

 

WAN IP Configuration

WAN Network ID Address range Subnet Mask Connects

1 195.1.4.0 .1 -.2 255.255.255.0 HI and MD

2 195.1.5.0 .1 -.2 255.255.255.0 HI and TX

3 195.1.6.0 .1 -.2 255.255.255.0 TX and MD

 

 

UNCLASSIFIED

 

 

Scenario: You are a Network Operations Center (NOC) Tier 3 administrator. You typically operate on servers, routers and switches. The NOC has recently hired two new Tier 3 administrators who were assigned the night-shift in order to learn the ropes and conduct maintenance during off-peak hours. You come into work to find seven tickets escalated from Tier one and two technicians to you. Your task is to resolve these issues.

 

Reported Outages:

 

Ticket

# PRI Description of Problem Escalated by Associated Tickets

1 High Loss of connectivity between HI users,

admins, and techs to MD sites. Tier 2 Field Technician

For 10 customers (HI/MD) 12 tickets

2 High HI customers can communicate internally

but unable to talk to TX customers. Tier 1 Helpdesk Technician

For 8 HI customers 8 tickets

3 Med Can ping MD printer and gateway with IP

address but unable to ping MD printer or gateway using DNS name. Tier 1 Helpdesk Technician 1 ticket

4 High Loss of connectivity between all users, admins and techs between MD and TX

sites. Tier 2 Field Technician

For 18 customers (MD/TX) 20 tickets

5 Low Can’t video chat with anyone on or off site. Tier 1 Helpdesk Technician

For 1 customer none

6 High I don’t know, just fix it. Tier 2 Field Technician for 1 VIP

customer none

7 Low Microsoft Outlook says it can’t connect to a

mail server. Tier 1 Helpdesk Technician

For 1 customer none

 

 

 

Attachments:

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