Difference between conversational commerce platform & conversational commerce

conversational commerce platform

In the existing ever-growing market economy, many brands strive to deliver the most delicate items at the lowest rates. 

Is it true that if you aren’t an international company that won’t pay to undersell your high-quality goods without jeopardizing your business, the chances are stacked against you? Certainly not. You can grow your business massively if you adapt a conversational commerce platform.

What is a conversational commerce platform?

Conversational commerce is sometimes referred to as chat marketing. A conversational commerce platform is a method for online businesses to use the power of dialogue to offer their goods and services. 

It makes little difference if a potential consumer receives the everyday experience through a messaging application, a bot, a voice assistant, or a messaging platform. As long as client communication is individualized, helpful, and gets the customer along the sales funnel more quickly.

Ecommerce stores can communicate with clients at every stage of the customer experience with a conversational commerce platform. Unlike invasive pop-ups and advertisements, this method of selling engages business and your potential consumers in a conversation that allows you to build stronger relationships.

The five steps of the journey are consideration, awareness, choice, loyalty, retention, and advocacy. You can interact with your consumer at each step of this procedure, improve the commerce experience, and convert each contact into a long-term connection by employing the right conversational commerce platform and methods.

Customers have already done some preliminary investigation and have learned a little about you at this point. However, their search for knowledge has not yet come to an end. 

They’re still gathering information, comparing you to other candidates, and checking customer feedback. One can use the medium of communication at this point to present them with even more information to help them understand your offer.

The awareness phase is the most crucial stage. Customers can’t buy from your company if they don’t know who you are. You can sell awesome things and create beautiful web pages, but how can they buy from your business if they don’t know who you are?

How does conversational commerce really work? 

Conversational commerce enables the eCommerce store’s customers to engage in every step of their customer service. Unlike banners and aggressive pop-ups, these forms of selling open dialogue between potential customers and you. 

As well, the customer journey map can be separated into five parts such as; awareness, decision, loyalty, consideration, and retention. If you want to use completely conversational commerce tools and strategies, then you can join with your consumer at each and every stage. 

  • Awareness:

Basically, this stage starts when the customer completely recognizes they have a problem. The customer searches for a way to solve his problem.

As well, the awareness stage is known to be the most vital stage of the complete funnel. To solve the customer problem, this stage is very helpful. 

  • Decision 

The decision stage is the stage when the customer is ready to purchase. Even customers chose you but cannot rest on your choice.

  • Consideration

In the consideration stage, consumers already completed preliminary research. In this stage, you can help your customer to know the offer and also more details.

  • Retention 

When the customer comes to the retention stage, it means that he has given his customer what he needs.

  • Advocacy 

The advocacy stage is the last stage. It is very difficult to reach the customer at this stage. By coming to this stage, the customer becomes the brand ambassador and after being happy with the product, he tells it to his family and friends.

What are the types of conversational commerce?

An AI chatbot is an application that assists people by offering text-based answers to their questions. AI Chatbots may converse with numerous people at once and deliver information in seconds, 24 hours a day, seven days a week.

Furthermore, you can use them on websites as well as messaging services. This enables an everyday experience to be delivered at various phases of the client journey using natural methods for those stages.

Among the most often used communication methods is live chat. It’s simple to use and allows buyers to get responses right away on the retailer’s website. 

In addition, this feature provides it a significant advantage over email and phone communication. Because live chat allows one employee to converse with two or even three clients simultaneously, brands can save time and money. In addition, to live chats, brands can use the power of SMS as well and send SMS reminders encouraging them to complete the purchase.

What is the importance?

Customers today have little time to wait on hold or for a response. Thus, businesses can save up to 40% on customer support costs by implementing conversational AI, and customers will receive faster and far more consistent service.

Excellent customer service is crucial to customer retention. Companies can improve their client satisfaction by offering customers what they desire. Customers nowadays, however, expect to interact with a business across various media.

It will most likely take some time to develop your new plan. Managing your conversations can be difficult as well. Every great connection begins with a casual conversation. Start using conversational commerce platforms as soon as possible to accelerate sales.